Welcome to X Stitch Design

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Payment Terms

Please read these terms carefully before using the banking payment facility.
  • - When making your payment, quote the order number displayed after checkout confirmation for easier tracing.
  • - Payment should be made within 3 days of purchase.
  • - Your payment may take 1-3 working days to reach the account to which you are making a payment.
  • - For late or non-payments. Products will be held for 7 days awaiting for payment, before canceling the order.
  • - We can not accept liability for a payment not reaching the intended account due to a customer quoting an incorrect account number.


  • - Delivery will be made within 24 hours, once the payment is settled. Weekends and public holidays not included.
  • - It may take 1-3 working days for the delivery to reach your destination.
  • - We will send orders by Parcel Post unless instructed otherwise. Postage will be charged at original cost.
  • - We do not accept liability for a delivery not reaching the intended destination due to a customer giving an incorrect address.
  • - Loss or damage on goods due to Parcel Post will be fully compensated. However the compensation procedure may take up to a month.

Return Policy

  • - We do not offer a return or exchange on change of minds.
  • - We do offer replacement or refund for products are reported faulty within 7 days after payment is made.
  • - Unless the product is faulty, all courier charges are non-refundable.
  • - A product is deemed defect if a) compulsory piece/s for the product is missing or damaged upon opening the package, or b) the product received is different from our description.
Please quote order number (displayed after checkout confirmation) when making your deposit. Order will be processed once payment has been received.